Terms and Conditions 

Please read through the terms and conditions carefully before making a booking and share them with all relevant parties involved. Once a booking is made, we will confirm your reservation based on these conditions. 

Declaration: 

Please ensure that you have carefully reviewed all the information submitted in your booking form. By completing your booking, you confirm that all details provided are true, accurate, and complete to the best of your knowledge. Kallbad stores all data in compliance with GDPR. Your information will only be used for emergencies, booking and correspondence purposes, it wont be shared with a third party.

If you are booking on behalf of others, you confirm that you have their consent to submit their information. 

By booking an activity or event, you declare that you are medically fit (if necessary sought medical advice) you have confirmed you can swim a minimum of 25 meters, and that you meet the specified safety requirements outlined at the time of booking. Cold water activities carry an element of risk, Kallbad complies with Scottish Law and attendance at any activity hosted by Kallbad is at your own risk. Kallbad accepts no liability for any injuries or losses incurred during participation in our activities or events. 

Kallbad holds the appropriate public liability insurance, and full risk assessments have been conducted to minimise risks. 

Payment: 

Full payment is required online at the time of booking. Confirmation and instructions will be sent directly to the email address provided. 

Gift cards can be redeemed at checkout and must be used within 12 months from the date of purchase.  

Age Restrictions/Consent: 

The minimum age requirement to participate in Kallbad activities is 14 years. Participants under 16 must have parent or guardian consent. 

Please check the event/activity booking details for any specific age restrictions before making a booking. 

Retreats are currently limited to individuals aged 18 and over. 

Cancellation Policy: 

In the unlikely event that Kallbad cancels or postpones an activity due to extraordinary circumstances, payments will be fully refunded or may be transferred to an alternative suitable date. 

If you fail to attend a session without prior contact, arrive late, or miss a significant portion of the session, no refund will be given. Please ensure you allow ample time to arrive, park, and prepare for the activity. 

Cancellations made less than 14 days before the activity or event will not be eligible for a refund. 

Cancellations made more than 14 days before the activity or event will receive a 50% refund. 

Exception for Retreats: A minimum of 8 weeks’ notice is required to receive a 50% refund. Alternatively, participants may reschedule their ticket for a future event (if available), with 50% of the ticket price deducted from the new booking. 

Substitution:  

You may substitute another person for your booking, provided they meet the activity or event requirements. You must inform us at least 72 hours in advance. 

However, if we determine that the substitute does not meet the booking requirements, Kallbad reserves the right to refuse the substitution. In such cases, this will be treated as a cancellation made by you. 

Photography/Filming:  

During the booking process, you will be asked to consent to having your photograph taken for marketing and advertising purposes. 

If you do not wish for any images/footage captured on the day to be used on the Kallbad website, emails, or associated social media accounts, please inform us in advance. 

Drugs and Alcohol: 

Do not attend an activity or event if you have alcohol and/or drugs in your system. Kallbad reserves the right to refuse participation to anyone believed to be under the influence of alcohol or drugs. In such cases, no refunds will be given. 

If we determine that you pose a risk to yourself or others, we may seek professional guidance as necessary. 

Hate/Abuse: 

Kallbad has a zero-tolerance policy for hate, verbal or physical abuse, including on social media platforms. We are committed to providing a safe and inclusive environment where all individuals and groups feel respected and valued. 

If deemed necessary, any form of abuse will be reported to the appropriate authorities.